This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Scopus Google Scholar Articles by Havard, C. Articles by Sobczak, A. Social Bookmarking                         What's this?

Client, Employer and Employee: Mapping a Complex Triangulation

Ecole Supérieure de Commerce de Dijon, FRANCE

Brigitte Rorive

Hôpitaux universitaires de Gèneve, SWITZERLAND

André Sobczak

Audencia Nantes Ecole de Management, FRANCE, asobczak{at}audencia.com

Many studies in the fields of law, sociology and management point to the transformation of subordination in the employment relationship. This is often explained by the triangulation of the traditionally bilateral employment relation between employer and employees by the involvement of clients or their representatives in the operational and organizational conditions of work. Such studies rarely distinguish between the various types of clients, nor between the reality and rhetoric of their role and influence. Our objective is to propose a classification of the triangular situations between employer, employees and clients based on the concept of power and to analyse the impacts of clients on conditions of work and employment relations.

Key Words: case studies • client • labour relations • power • regulation

European Journal of Industrial Relations, Vol. 15, No. 3, 257-276 (2009)
DOI: 10.1177/0959680109339406


CiteULike    Complore    Connotea    Del.icio.us    Digg    Reddit    Technorati    Twitter    What's this?